Online Orders - Shipping, Returns, Backorders
Shipping
Mike's Bike Shop FREE Shipping policy applies to Canadian-only online orders $79 and over, before taxes. Canadian orders under $79 will be subject to a $10 shipping fee.
US Orders over $149 will qualify for free shipping. $149 and under will be charged $10. Free shipping does not apply to oversized goods such as Bikes, skis, car racks, and trainers. Heavy/large items will ship for $69.99/119.99 depending on location.
Any questions on our shipping policy can be forwarded to tristen@mikesbikeshop.ca.
Shipping costs are based on urban delivery. Other charges may apply for shipments to non-major urban centers, Northern regions, and remote locations.
If extra shipping charges are required for your order we will contact you to confirm shipping costs and determine payment. Shipping times may vary depending on the destination and shipping method selected. Online orders ship from our store Monday to Friday and are not processed or shipped on weekends or statutory holidays.
In-Store Pickup
Most orders will be ready within one business day.
Please keep in mind that some items may require additional processing time to transfer from off-site locations.
Other items may require additional processing time for assembly.
We will call or email you once your order is ready for pickup. If you need an item immediately we ask that you call us to confirm that the product is available before heading to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.
When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Backorders
Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered.
If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Accuracy of Pricing & Information
We make every effort to maintain current, accurate prices in our online catalog.
We strive for similar accuracy and timeliness with the other information we offer online.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. We reserve the right to cancel any sale or order where an error exists in pricing or stock status regardless of the source of the error.
Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you.