Survey - Customer & Website Satisfaction

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Mon - Wed: 10:00am - 6:00pmThu, Fri: 10:00am - 8:00pmSat: 9:00am - 6:00pmSun: 11:00am - 5:00pm

We at Mike's Bike Shop take your business seriously! In an effort to improve your personal experience with Mike's (both in shop and through our website), we invite you to take a few minutes to tell us how we are doing.

And for taking the time to complete this for us, we will add your name to our monthly drawing of a Mike's Gift Card valued at $50.00.

Customer Information

First & Last Name

Street Address

Mailing Address

City/Town

Province

Postal Code

Telephone Number

[Please Include Area Code xxx-xxx-xxxx]

E-mail

Must be a valid e-mail address, e.g. email@domain.com.

Web Site

If there was anything you could change about our website, what would it be?

How would you rate the overall appearance of our site?

Excellent

Poor

Do you find it easy to navigate through the site?

Yes

If you selected NO, why?

Quality of Service

I was greeted after entering Mike's Bike Shop

Immediately

Within 2 minutes

Within 2 to 5 minutes

Not at all

The sales person introduced him/herself by name

Yes

Do you remember the name of your sales person?

Yes

If yes, enter name here?

The salesperson addressed my needs, concerns and questions I had about my inquiry

Yes

I couldn't tell

Store Enviroment

When was the last time you visited our shop?

If you had to assign a number, how many times would you say you visit our shop in a typical year?

How would you rate your visit?

Great

Good

Average

Poor

Was the store clean and organized when you were in?

Yes

Did you make a purchase the last time you were in?

Yes

If yes, was your purchase a Winter Product (skiis, snowboards, snowshoes, clothing) or Summer Product (bicycles or bicycle accessories)

Winter

Summer

Additional Comments (Store, Website or General)

Customer Information

Web Site

Quality of Service

Store Enviroment

Mike's Bike Shop

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